Question 1

What types of items can you embroider?

Accepted Answer

We can embroider a wide range of items, including but not limited to clothing (t-shirts, hoodies, jackets), hats, bags, towels, and specialty items like uniforms and personalised gifts. If you have a specific item in mind, feel free to contact us, and we’ll discuss the best approach for your project.

Question 2

What file formats do you accept for custom designs?

Accepted Answer

We accept several file formats, including JPEG, PNG, PDF, and vector files like AI and EPS. Ideally, designs should be in high resolution for the best quality results. If you have specific questions about your file, let us know, and we can guide you on how to prepare it.

Question 3

Can you digitise my design for embroidery?

Accepted Answer

Yes, we offer in-house digitising services to convert your design into an embroidery format. This process ensures that your design will look as intended on fabric. Fees for digitising may apply, depending on the complexity of the design.

Question 4

How much does embroidery cost?

Accepted Answer

Pricing depends on several factors: the size and complexity of the design, the number of stitches, and the quantity of items you need. For a detailed quote, please reach out with your design and any specific requirements. We’re happy to provide estimates!

Question 5

What is your minimum order quantity?

Accepted Answer

We accommodate both small and large orders. For personalised single items, we can create custom embroidery for an additional setup fee. Bulk orders are also welcome, with discounts available based on quantity.

Question 6

How long will it take to complete my custom order?

Accepted Answer

Turnaround time depends on the order’s complexity and size. Generally, smaller orders take 1-2 weeks, while larger or more intricate designs may take 3-4 weeks. If you have a specific deadline, let us know, and we’ll do our best to meet it.

Question 7

Do you provide rush services?

Accepted Answer

Yes, rush services are available for certain orders. An additional fee may apply, depending on the turnaround time and order specifics. Contact us directly to see if we can accommodate your request.

Question 8

Can I make changes to my design after placing an order?

Accepted Answer

If changes are needed, please contact us as soon as possible. Once production begins, changes may not be possible, or there may be additional fees if adjustments require re-digitising the design.

Question 9

Can you create custom designs from scratch?

Accepted Answer

While we primarily focus on embroidery and digitising existing designs, we can collaborate to create simple designs. For complex illustrations or logos, we recommend providing a design file or working with a graphic designer.

Question 10

Do you offer returns or refunds?

Accepted Answer

Due to the customised nature of embroidery, we cannot offer returns or refunds on personalised items. However, if there is a defect or issue with our work, we’ll gladly work with you to resolve it.

Question 11

How do I care for my embroidered items?

Accepted Answer

To keep your embroidered items in great condition, we recommend machine washing on a gentle cycle with mild detergent. Avoid bleach, and tumble dry on low or air dry to prevent shrinkage and maintain the vibrancy of the embroidery.

Question 12

What shipping options are available for my order?

Accepted Answer

We offer standard and express shipping options for all orders within the UK. Standard shipping typically takes 3-5 business days, while express shipping can deliver your items within 1-2 business days.

Question 13

How can I track my order once it has been shipped?

Accepted Answer

Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this tracking number on our website or the carrier's website to monitor the status of your shipment.

Question 14

Do you offer wholesale pricing or partnerships?

Accepted Answer

Yes, we work with businesses and organisations on bulk orders and can offer discounted rates for wholesale. For partnership inquiries or to discuss a long-term collaboration, please get in touch.

Question 15

How do I place an order?

Accepted Answer

You can place an order by contacting us directly through our website. Once we confirm your design, item choice, and details, we’ll begin the embroidery process!